Host/Hostess

Position Summary: The Host/Hostess is the first point of contact for guests dining at the hotel’s restaurant and plays a vital role in creating a welcoming and professional atmosphere. This role is responsible for greeting guests, managing reservations, escorting guests to their tables, and coordinating with the service team to ensure a seamless dining experience. By embodying “Caymankind” hospitality, the Host/Hostess sets the tone for exceptional guest service. Core Responsibilities: • Check restaurant for proper set up upon arrival. • Check MICROS machines to make sure they are set up to the proper menu. Have complete knowledge of MICROS system (or register). • Manager Reservation system OPENTABLE, coordinating, server sections with Restaurant Manager, table assignments, and seating flow. • Monitor the Reservation booking pace 7 days out and assist with managing reservation spacing. • Confirm reservations in advance andfor the day and upcoming shift. • Fill out the floor plan by checking the station rotation chart. Assign side work schedule on floor plan. Post floor plan at host stand. • Perform station opening duties. • Warmly greet and acknowledge the guest in a friendly manner immediately upon their arrival. Determine the number of guests in the party and seating preference. • Assist guests with any bags, coats, umbrellas, or items requiring storage. • Assist guests with any transportation needs or assistance with Valet parking upon departure. • Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. • Provide guest with information on available food and beverage items. Suggest and sell special items. Introduce food server. Inform server of any special requests, beverages, etc.