Restaurant Team Leader

Position Summary: The Restaurant Supervisor supports the Restaurant Manager in overseeing daily operations of the restaurant, ensuring smooth service delivery, compliance with hotel standards, and guest satisfaction. This role combines hands-on service with supervisory responsibilities, including leading the service team, addressing guest concerns, and ensuring adherence to health and safety regulations. The Restaurant Supervisor plays a vital role in maintaining high service standards while fostering teamwork and efficiency. Core Responsibilities: • Supervise daily restaurant operations, ensuring smooth guest flow and consistent service. • Greet and interact with guests to ensure satisfaction and resolve any issues promptly. • Ensure service staff follow hotel standards, SOPs, and guest engagement protocols. • Support upselling initiatives to maximize revenue while enhancing guest experience. • Assign and monitor daily duties for servers, assistant servers, and hosts. • Provide training, coaching, and on-the-job development to team members. • Conduct pre-shift briefings to communicate menu updates, promotions, and service standards. • Assist in performance evaluations and provide feedback to the Restaurant Manager. • Oversee opening and closing procedures, ensuring proper setup and breakdown. • Monitor inventory of supplies, uniforms, and service equipment. • Maintain accurate shift records, including incidents, guest feedback, and staff attendance. • Support scheduling and payroll submissions for the team. • Ensure compliance with Cayman Islands Public Health Act (2022 Revision), hotel hygiene standards, and liquor service laws. • Monitor staff grooming, appearance, and professional conduct. • Ensure safe practices in service areas, reporting hazards or risks promptly.