Guest Services Valet Runner

Position Summary: The Bellman / Valet is responsible for creating a warm first impression by assisting guests with luggage, valet parking, and other arrival/departure services. This role requires attentiveness, efficiency, and professionalism in ensuring guests feel welcomed and cared for. The Bellman / Valet also supports the Front Office team by providing concierge- style assistance, delivering items to rooms, and ensuring smooth guest movement throughout the property. Core Responsibilities: • Greet all guests warmly upon arrival and departure, embodying the “Caymankind” spirit. • Assist guests with car doors and directrions for safe parking • Assist guests with luggage, ensuring safe handling and delivery to rooms. • Provide valet parking services, including safe driving and handling of guest vehicles. • Escort guests to their rooms, explaining hotel amenities, services, and local highlights. • Deliver guest items such as packages, amenities, or requested supplies promptly. • Offer assistance with directions, dining recommendations, and local attractions. • Maintain organization of the bell desk, luggage storage area, and valet key log. • Assist with room moves, group arrivals, and VIP guest services. • Support the Front Desk team during busy periods by managing queues and answering basic guest questions. • Ensure trolleys, bell carts, and valet stands are clean and in good condition. • Drive and park guest vehicles safely in accordance with Cayman Islands traffic laws. • Ensure compliance with hotel security and guest confidentiality standards. • Report accidents, damage, or unsafe conditions immediately to the supervisor. • Adhere to hotel grooming standards and professional appearance requirements.