F&B Barista

Position Summary: F&B Barista is responsible for delivering exceptional dining experiences through professional, courteous, and efficient service. This role involves taking and serving food and beverage orders, ensuring guest satisfaction, promoting upselling opportunities, and maintaining cleanliness and organization in Barista station and the dining area. The Barista plays a key role in representing the hotel’s service values and ensuring that every guest interaction reflects the spirit of “Caymankind. Core Responsibilities: Greet customers promptly and warmly. Recommend daily specials, seasonal drinks, or signature beverages. Manage service flow at the café-bar to ensure timely, attentive guest care. Follow the café’s service steps and drink preparation sequence consistently. Read guests and adjust interactions to match their preferences and the occasion. Upsell beverages, food items, and add-ons to increase sales and average spending. Maintain up-to-date knowledge of coffee, tea, and beverage trends and techniques. Confirm guest allergies and dietary restrictions when taking orders. Assist team members and maintain clear communication with the kitchen and bar staff. Update guest profiles for preferences and special occasions. Take orders accurately and efficiently either at the cashier or a table. Maintain high guest satisfaction by addressing needs and feedback. Inspect beverages for taste, quality, and presentation before serving. Maintain a clean, organized bar area and side stations. Respond promptly to guest requests and assist with refills. Ensure Compliance & Safety: Uphold health, safety, and sanitation standards in accordance with local regulations and company policies. Follow as well as implement and review/monitor the Cash handling procedures established by the Hotel. Train and mentor team members on beverage preparation, service standards, and guest interaction (Lead Barista/Trainer)