The Role
The Public Area Attendant is responsible for maintaining the cleanliness, hygiene, and overall presentation of all public and back-of-house areas of the hotel to the highest standards. This role ensures that all guest-facing spaces are immaculate, well-maintained, and reflective of luxury service experience.
Key Responsibilities
Cleaning & Maintenance of Public Areas
- Clean and maintain all public areas, including lobby, entrance, corridors, elevators, restrooms, restaurants, function rooms, and recreational facilities
- Ensure floors, carpets, furniture, fixtures, and glass surfaces are spotless and well-presented
- Regularly clean and sanitize high-touch areas such as door handles, elevator buttons, and handrails
- Ensure public restrooms are clean, fully stocked, and maintained at all times.
- Ensure all glasses are clean and maintain on daily basis.
- Ensure all check lists are Up to date.
- Perform Monthly scheduled deep cleaning projects as assigned.
Guest Experience & Service
- Uphold luxury philosophy of intuitive and anticipatory service
- Be visible, courteous, and responsive to guests while working in public areas
- Assist guests with directions and basic information when required
- Maintain a professional appearance and demeanor at all times.
Cleaning Equipment & Supplies
- Use cleaning equipment and chemicals properly and safely
- Maintain cleanliness and readiness of tools, machinery, and janitorial carts
- Monitor supply levels and inform the Supervisor of any shortages
- Ensure proper storage of cleaning chemicals and materials
Coordination & Communication
- Communicate effectively with Supervisors regarding assigned tasks and completed work
- Report maintenance issues, damages, or safety concerns promptly
- Coordinate with Engineering and other departments as needed
- Ensure timely response to cleaning requests and urgent situations
Hygiene, Safety & Compliance
- Follow all hygiene, sanitation, and cleanliness standards
- Adhere strictly to health and safety regulations
- Use personal protective equipment (PPE) as required
- Report any accidents, hazards, or unsafe conditions immediately
Support to Operations
- Assist with special cleaning projects, events, or high-traffic periods
- Support housekeeping operations during peak times as required
- Help maintain a clean and organized back-of-house environment
Additional Requirements: This job description is not an exhaustive list of all job functions required for this position. Additional duties may be assigned as needed based on business demands.
Qualifications & Experience
- High school diploma or equivalent (hospitality training preferred)
- Physically fit and able to perform cleaning tasks and stand for extended periods
- Basic understanding of cleaning methods and hygiene standards
- Basic English communication skills
- Positive attitude and willingness to learn
- Attention to detail and cleanliness standards
- Strong work ethic and reliability
- Guest-focused service mindset
- Teamwork and cooperation
- Time management and efficiency
- Professional appearance and attitude